In short: The Samsung Galaxy Buds 2 and Galaxy Buds Pro have received rave reviews from critics and buyers alike, but they seem to have issues unrelated to their sound quality. Earphones have been reported to cause ear infections in some users.
Chris Wedel from Android Central writes that he got an ear infection after wearing the Galaxy Buds Pro. The infection caused a host of troubles, including swelling, discharge, pain, and fever over 102 degrees. It took about a week before Wedel’s ear returned to normal, although he still has recurrent flare-ups.
It seems that Wedel is not alone. There are several reports of Galaxy Buds Pro and Galaxy Buds 2 users experiencing the same health problems, many of which start with irritation after wearing and then progress to infection. There are also cases where Samsung not only reimburses users for damages, but also pays their medical bills, assuming the company admits that the headphones are the cause, even though it did not publicly admit it.
As for why people get infections, it is assumed that various materials in the new bumps are the culprit – there are no such reports among those using older versions of Samsung devices. The charging contacts of the Galaxy Buds Pro use nickel, which is known to irritate the skin in some people. Samsung has also switched to acrylate in newer models, while older models used acrylic.
A Samsung spokesman said the company is “not sure when the headphone problems will be released,” but that information may be posted on the website at a later date, “as this is a common problem.” It is noted that the user guides for the Galaxy Buds Pro and Galaxy Buds 2 warn you to remove the earbuds and stop using them if you experience any discomfort.
No wonder that class action proposed against Samsung over the Galaxy Buds Pro. He claims the defect results in allergic reactions such as “itching, burning, redness, blistering, peeling, scabs and / or fluid leaking from the ear.”