Puget Reliability Report Shows Samsung SSDs Fail Least

What just happened? Puget Systems, a custom workstation / server maker, has posted a breakdown of the failure rate of the hardware it sold during 2021. Samsung SSDs are a good choice.

Puget Notes (edit) that because every part used in its systems goes through a comprehensive qualification process, the failure rates reported here are likely to be lower than the industry average. “This means that our relative failure rates between certain groups of equipment may not match what you would see if you built your own system or even bought a workstation from other computer manufacturers,” it says. …

In addition, Puget does not include any crashes that it believes were caused by accident by employees or customers, or anything related to shipping damage. Moreover, it only includes equipment groups for which it has statistically significant amounts of data.

Starting with processors, 11th Gen Intel processors showed the highest failure rates, with 5.28% in-store (during testing before shipping) and 1.32% in the field (with customers). However, the 10th Gen Team Blue processors have a higher cumulative failure rate than all AMD offerings. Intel Xeon processors also had a low failure rate, although this category had the lowest sales. Puget notes that 12th Gen Alder Lake chips weren’t enough to be included in the numbers.

When it comes to graphics cards, the Quadro RTX series had the most glitches. This was due to a manufacturing issue with the VirtualLink USB-C port on the RTX 4000. “All the cards we received since May 2020 were defective, so a huge number of our cards have failed to be tested here – and for a long time. some time after this discovery, we stopped offering them altogether, ”writes Puget.

Interestingly, Nvidia’s Founders Edition RTX 3000 series cards proved to be more reliable than cards from AIB partners.

When it comes to storage, Samsung SSDs have shown extremely low failure rates both in-store and in the field, a trend that Puget says has continued for many years. More than 1,000 870 EVO and QVO drives were sold during the reporting period with no reported crashes. The company notes that it has sold more than 35,000 Samsung drives in its entire recorded history, but fewer than 100 have failed.

Check Report for a complete breakdown including PSU and DDR4 failure rates.

h / t: Tom’s equipment

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