Gigabyte Finally Creates an RMA Portal for Explosive Power Supplies

Facepalm: It has been almost three weeks since Gigabyte publicly addressed issues related to its GP-P850GM and GP-P750GM power supplies. However, it is only now that the company has actually made it to the exchange / return request form. The company’s recent data breach appears to have slowed down its plans significantly.

If you remember, both hardware reviewers and buyers reported that both models in question were seriously concerned about quality. Nexus Gamers tested several models, and a whopping 50 percent of them failed to withstand the “explosive power”. In addition, the team blew three fuses for load testing.

On Newegg, the 850W model has 40 marks for one egg while the 750 W unit has 169 scores for one egg at the time of this writing.

Gigabyte August 13 adjusted overpower protection (OPP) function on power supplies. According to a Gigabyte release, this feature “is designed to shut down the device when the load power exceeds the power the device was designed to operate at.” The OPP was set at 120 to 150 percent for both devices, which equates to 1020-1300W for the 850W device and 900-1125W for the 750W model.

Gigabyte has reduced the trigger range to 110-120 percent, or 950-1050W and 825-925W on the 850W and 750W models, respectively.

The company also announced a return and exchange program for users with potentially damaged power supplies. For the 850, your serial number must be in the range SN20343G031011 to SN20513G022635. For the 750, the coverage range is SN20243G001301 to SN20453G025430.

As stated on the page, you need to contact your supplier or reseller if you purchased from a Gigabyte Authorized Reseller. If you are dealing with authorized resellers who do not participate in exchanges or refunds directly, you will have to use Gigabyte. Unfortunately, if you made a purchase on an unauthorized platform such as eBay or Amazon Marketplace, you will only be eligible for a replacement and not for a refund.

Full details can be found on the Gigabyte website.

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