From “How I Ceased to Worry and Learned to Live with Irrationality”: Whatever its form, resistance to any change is essentially an act of self-protection. When an individual perceives that the consequences of a change are in conflict with their needs and desires, they will become anxious and fearful for their future. … Whether the circumstances justify or not such an answer is irrelevant. What matters is their negative attitude towards the cause of their anxieties, fears or outrage: change and / or their perpetrators. Such a process has little connection with intellect, logic, and rational thinking. However, once he engages in a course of resistance, he can easily justify his actions for himself by finding convenient rationalizations. On the other side of the fence, any resistance to change may appear to those responsible for the change to be both misleading and frustrating.
From “Implementation of social and technological change programs”: Programs for which we are committed, for example, those based on poverty problems, crime, inadequate health care, or poor housing – have clearly failed to bring about significant change. … Maybe we just had the wrong ideas. Maybe we’re never properly engaged. But a more fundamental critique will serve us better. The fact is that we are simply unable to implement broad programs of social change. We don’t understand the process, even if we have myths about it, and our lack of understanding undermines our current efforts in terms of good value ideas such as pollution and environmental control, guaranteed annual income, and decentralization administration of social programs.