Tech

‘Bug’ in T-Mobile’s iPhone 13 Discount Program causing customer discounts to be mistakenly rejected

What the heck ?! Sometimes discounts are a pain. If they are not instant, you must pay the full price, fill out the form and wait for the money back. They often cause more trouble than they are worth, but when Apple advertises up to $ 800 off on phone swaps, and T-Mobile complements that with a $ 500 credit to your mobile bill for a carrier change, that’s a tough deal. refuse – as long as they honor him.

T-Mobile is rejecting discount requests from recent iPhone 13 customers for no apparent reason. Well-connected Bloomberg correspondent Mark Gurman noted on Monday that recently received refusing carrier discounts when upgrading your iPhone 12 Pro Max to iPhone 13 Pro Max.

The foodie shared his rejection via Twitter, revealing that he submitted a request for the discount back in September and was rejected just last week. According to the received offer for an upgrade, he was supposed to receive compensation of $ 790 from Apple and $ 500 of T-Mobile credit over several months to change carriers.

After the tweet was posted, several other T-Mobile customers responded that the same thing happened to them. One responded that T-Mobile hadn’t even notified them that it had declined the request. They only found out about it after watching Gourmet’s tweet and checking their status. Another client was trying to get a discount for almost three months.

Since then, T-Mobile has acknowledged the problem, calling the problem a “bug” in its systems. He promised that he is currently working on a fix. Meanwhile, T-Mobile Help reached out to dozens of people who responded to Gourmet’s tweet with the same problem, promising to fix the situation. The company told Bloomberg that it will make its discount program more transparent and less confusing in the future.

“[We will] “Make the necessary improvements to the overall experience of the offering,” said a T-Mobile spokesperson. “While each offer has different requirements and conditions for participation, we never want anyone to feel that these terms are misleading, confusing or hidden.”

A spokesman said the company will re-register mistakenly refused customers and notify them via text messages. However, Gourmet thinks it doesn’t hurt to contact support. The foodie should know, because this is the second time this year that he is facing problems with discounts on Apple products.

In November, T-Mobile and Verizon denied a discount on the Apple Watch Series 7 that Apple advertised at launch (tweet above). This situation was even more frustrating because when customers called their carrier, they were mistakenly redirected to Apple Customer Service or told that the discount they were calling for did not exist.




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