Asrock will send you a replacement motherboard if you can’t remove the stickers on the DIMM sockets.
WTF?! It all started with a post on Reddit, as is often the case. Redditors shared several bloody photos of the Asrock X670E Steel Legend with sticker pieces stuck to the inside of the memory slots, and commenters quickly came to the horrific realization that Asrock was decorating their motherboards with a sticker that crippled them.
The sticker (pictured below) is a warning disguised as installation instructions. It has several tables indicating where the memory is installed, a note warning that the first boot after a CMOS reset may take some time, and another table with boot times associated with different amounts of memory – up to 400 seconds or six and a half minutes . four sticks of 32 GB.
In the thread about the problem, an enthusiastic Redditor proposed that the sticker was intended to prevent users from returning the motherboard to the store for a replacement thinking it was defective due to the long boot times. Instead, users replace the board because they cannot remove the sticker without leaving marks in the DIMM slots.
Last week, the first photos of the disintegrating sticker (masthead) appeared caused outrage on r/AMD and other hardware subreddits since the sticker sticks directly to the DIMM slots. If it breaks, it can leave a residue that partially blocks the interface between the memory cards and the motherboard. It also looks brutal.
The good news is that the problem is small in scope. Last month, Asrock announced that with the help of AMD, it had solved the problem of long boot times and was rolling out an updated BIOS to the assembly line. Boards with updated BIOS do not need a warning and do not have stickers, so only the first few released have them.
If you have a sticker but don’t want or can’t send a replacement board, there are ways to remove the leftover sticker yourself. If the sticker is still on the board, heat it up with a hair dryer first and then try peeling it off with something plastic, like an old gift card. If the sticker has disintegrated, a hair dryer and a little patience are probably still the best bet. You can also try cotton tips soaked in non-conductive cleaners at your own risk.
However, given that Asrok is fine with replacement motherboard for you, you might as well accept their offer. You can return the board to where you brought it and say that the problem is with the memory slots.
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