In the context: The butterfly keyboards used in MacBooks from 2015 to 2019 have been a problem for consumers due to a variety of issues. Now, after settling a $50 million class action lawsuit in July, Apple is sending out emails to owners explaining how they can claim their payments, which go as high as $395.
Apple introduced the butterfly keyboard in the 2015 MacBook and 2016 MacBook Pro. Thinner mechanisms under each key have been designed to apply more pressure, thereby increasing sensitivity and lowering the profile. But it also resulted in sticky keys, repetitive characters, no keystrokes, and total keyboard failure.
Not surprisingly, this led to class action lawsuits against Cupertino. The one that launched in 2018 claimed that Apple was aware of the problem with the MacBook’s keyboard shortly after the launch of the 2015 models, but didn’t communicate the defect to customers.
Initially trying to fight the lawsuit, Apple agreed to pay $50 million to settle it earlier this year. Website created by the company, lists the various levels of pay. Group 1 members include those who received at least two top case replacements from Apple or an Authorized Service Provider within four years of purchasing their machines. They will receive an email or postcard notifying them that they are eligible for a payment of up to $395, which they will receive automatically.
Those who received one Topcase replacement that did not fix the problem (Group 2 members) will be required to submit a claim form for payment. Owners who have had their keycaps replaced can also apply to receive a small amount of compensation as Group 3 members.
Claims must be submitted by March 6, 2023. Those who object to the settlement agreement can comment in writing to the court until February 10, 2023. There will also be a final approval hearing on March 16, 2023.
Apple apologized for the ongoing problems with the butterfly keyboard in 2019, but still downplayed the problems. Keyboards were later abandoned in favor of a scissor-switch design.