What happened now? Amazon has announced plans to cut waste by making it easier for third-party companies to resell customer returned items or excess inventory on the platform. The move comes after the retail giant was heavily criticized for destroying up to 200,000 items a week at its warehouse in Dunfermline, Scotland.
Amazon has presented two new Fulfillment by Amazon (FBA) programs that he says will give a second life to more products. The first, called the FBA Grade and Resell, gives third-party sales partners the ability to sell returned items on Amazon as “second hand,” with pricing based on the condition of the item as rated by Amazon (Like New, Very Good, Good and Acceptable). The program is now available in the UK and will appear in the US by the end of the year.
The second program, FBA Liquidations, allows sellers to recoup a portion of their inventory value from returned or surplus goods by reselling them through Amazon wholesale resale partners. The program is broadcast in the USA, Germany, France, Italy and Spain, and will be released in the UK in August.
“Returning customers is a fact of life for all retailers, and what to do with these products is a problem for the entire industry,” said Libby Johnson McKee, director of Amazon. “These new programs are examples of steps we are taking to ensure that the products sold on Amazon — whether by us or our small business partners — are put to good use and not waste.”
A former Amazon employee secretly filmed a “kill zone” at the company’s warehouse in Dunfermline, where unwanted goods are marked “destroy.”
In just a week, the leaked document found more than 124,000 objects marked as “destroy”.
– ITV News (@itvnews) June 21, 2021
The program announcement came a few weeks after UK-based ITV News shared footage from an Amazon warehouse in Dunfermline showing consumer electronics, jewelry, books, packs of masks, and more, set aside for destruction. Reportedly, both new and returned items marked for destruction were sent to the “destruction zone” of the warehouse.
A former Amazon employee claimed that the weekly target of destroyed items is around 130,000, half of which are new and half are returned, although this can sometimes be as high as 200,000. “There is no point in being destroyed: Dyson fans, Hoover, random MacBook and iPad; the other day 20,000 COVID masks (faces) are still in their wrappers, ”said a former employee.
Greenpeace was one of the environmental organizations that criticized Amazon’s apparent extravagance. Group said an investigation found that Amazon “operates within a business model based on greed and speed.”
Credit to masthead: Dunfermline Press