Samsung Working on Fixing Camera App Crashes on Select Galaxy S Series Models: Report

Samsung has been providing hybrid and optical zoom capabilities on its Galaxy S series smartphones for some time now. However, a new bug appears to be causing the app to crash when the user sets the camera zoom to 30x. According to the report, the bug only affects a specific set of Samsung Galaxy S series devices. Samsung has acknowledged that the camera bug is a problem and that it is working on a fix. The company claims that the fix will come in a future software update.

Just a few days ago, a Samsung user who owns a Galaxy S series device published on the Samsung Community Forum in Korea about a camera error that occurs when the camera zoom is set to 30X in the stock camera app. The user claims that the zoom function in the camera app works fine up to 28.8x, but crashes once the zoom level of 30x is selected. The user mentions that clearing the app’s cache and data and resetting settings to default doesn’t fix the issue either.

The user also posted a video demonstrating the camera bug. The video shows the default Samsung camera app in action when the user moves the zoom slider to around 30x zoom, after which the app crashes. Another point that the user clarified was that the camera bug only appeared after updating the Galaxy S series device to the latest Samsung One UI 5.1 update based on Android 13. So, those who have not updated their Galaxy smartphones to the latest version. One user interface software may not encounter the same camera error.

SamMobile was the first to report this issue and stated that only the latest models of the Galaxy S series could be affected by the camera bug. This includes the Galaxy S20, Galaxy S21 and Galaxy S22 series devices as they are the only ones that offer 30x zoom capability. Gadgets 360 can confirm that the camera bug does not affect the latest Samsung Galaxy S23 and Galaxy S23 Ultra models.

Regardless of which smartphones are affected, Samsung has mentioned in its responses that it was able to reproduce the issue. The company claims that “the error occurred due to a difference in point of action when quickly switching the camera lens” and that it has already applied the necessary fixes to the upcoming software update. This software update will be available in April. However, Samsung hasn’t provided any specific details on the exact day the software update will arrive.