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How does roaming work in EE?

If you are planning to take a break abroad but want to use your smartphone while traveling, worry that you will return home with an unpleasant bill. However, this should not be the case, since the cost of roaming has changed in recent years. We’ll take a look at how this works for customers who have an EE plan.

What is roaming?

Roaming, anyway, in this context is when you use your phone outside of the country you live in, but still on the network of your regular mobile operator, i.e. O2, Vodafone, Three, EE or their international partners. This can usually be very expensive, so frequent travelers can invest in a spare phone specifically for these regions and local vendors.

Most smartphones these days can work just about anywhere, and costs have been cut thanks to new legislation depending on where you travel.

Setting up roaming on EE

Customers using PAYG or monthly plans can roam on their phones. Just text ROAMING PASS To 150 and you will receive a text message confirming everything is fine or instructions on how to set up the free service.

How does roaming work for EE customers?


Although the UK is no longer formally a member of the EU, the country is still going through a transitional period, so the fees apply differently depending on when your plan was started.

If your plan is paid monthly started before 7 July 2021then you can use your usual monthly allotment of minutes, text messages and data anywhere in the EU at no additional cost.

This is supported by the fact that several non-EU countries are also allowed to use the free roaming zone; including Switzerland and Norway.

The EE website says the following:

“Clients can take their benefits from the UK to Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland. , Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French ), Saint Barthélemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and the Vatican (Italy) “

Turkey and Andorra remain outside the free roaming area, so if any of them is your intended destination, you can invest in a pay-as-you-go SIM when you get there, or use local free Wi-Fi connections. to call home. and stay connected.

For more information, read our guide, How to Make Free Phone Calls in the UK and Abroad.

EE provides usage warnings to ensure that you do not exceed your allotted position. The EU EE data usage limit is 15 GB, so even if your data plan exceeds that number, you will be limited to 15 GB.

You can go on and on, but the fees can be prohibitive if you do. Calls within the EU cost 50p per minute, while outside the country will cost you £ 1.20 per minute, but can be obtained free of charge from anywhere.

Texts to numbers in the EU are charged at 15p each or 50p for numbers outside of the Union. To use the data, you need to purchase an additional travel card for roaming abroad.

If, however, you have started your data plan July 7, 2021 or laterthen you will be charged a daily fee of £ 2 for using your phone in the European roaming area. Fortunately, these costs will not take effect until January 2022

If you wish to avoid this fee, you can purchase an overseas travel card before leaving the UK, which can be added by sending SMS ROAMING PASS to number 150, or by logging into your EE account and adding it as Smart Benefit if included with your phone plan.

The Roam Abroad pass will allow you to use the minutes, text messages, and your plan’s details for £ 10 a month that will be included in your monthly bill. This can be canceled at any time.

Outside the EU

If you have a 4GEE Max plan that you signed up for after May 10, 2017, you can also use your monthly data, texting and calling volume in Australia, New Zealand, Canada, Mexico and the United States.

If you do not, you can again receive an overseas travel pass, which also applies to the same five countries listed above.

If you don’t have either one or the other, you will have to pay for your data. 500 MB a day will cost you £ 4.80 in Canada and the US, £ 6 a day in countries like Australia, China, India and Turkey, and £ 6 a day for 150 MB in several South American countries. Asia and Africa. …

To help calculate any potential costs you might add while away from home, EE provides a roaming cost calculator that we highly recommend you use.

It is also wise to call EE well in advance of departure to discuss any questions you may have and to see if there are any offers for vacationers.

The EE roaming page is a useful resource as it also has a live chat option or you can call 150 from their pay phone with monthly billing for free, although PAYG costs 25p per minute.

Stick to your plan, and you should have a free break, the opportunity to stay in touch and not worry about what will be said on the bill for the next month.

If you also have a phone on Three’s network, here’s our Three Roaming Policy Guide.

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