Google has extended the Pixel 4 XL’s warranty to multiple regions due to a number of specific battery issues.
Pixel 4 XL owners in the US, Canada, Japan, Singapore, and Taiwan now have access to annual extended repair program… But the UK, Australia and several named EU countries are omitted, with Google saying that instead “eligible devices will be processed under their usual two-year manufacturer’s warranty.”
As Police Android indicates that such a proposal is usually the result of widespread dissatisfaction with faults or perhaps even the threat of legal action, but widespread reports of problems with the Pixel 4 XL battery are striking due to their lack.
However, those in the respective country have a very specific set of faults that require free repair. Google claims that the problems must be related to the following:
- I can’t turn on my phone
- The phone restarts or shuts down randomly without manually restarting or shutting down.
- Charging with adapter
- Wireless charger
- Your phone battery drains much faster than before.
Other issues are not covered, and Google warns that other issues – such as a cracked screen – may need to be resolved at a cost to the owner before they can troubleshoot the battery for free.
Owners from the eligible region will also not be eligible if their phones were purchased in an ineligible country. Therefore, if you bought a Pixel 4 XL in the UK but currently live in Singapore, you will not receive free service.
This may simply be because the existing warranty supersedes the repair program, but alternatively it can provide insight into the nature of the problem. Android Police notes that North America, Taiwan, and Japan have all received their own SKUs different from the global model, so perhaps this is an issue that simply does not affect phones bought in Europe.
We’ve reached out to Google to ask and will update this article when we get a response.