December 6, 2022
UPDATE
Apple launches Self Service Repair in Europe
Customers in Belgium, France, Germany, Italy, Poland, Spain, Sweden and the United Kingdom can purchase original Apple parts and tools.
Apple announced today that Self Service Repair is now available in eight European countries, providing repair manuals and genuine Apple parts and tools through Apple. Self-service repair shop. Customers who want to complete their repairs will be able to perform many of the most common repairs for the iPhone 12 and iPhone 13 lineups, and Mac notebooks with Apple silicone.
The Self Service Repair Store gives access to over 200 individual parts and tools, as well as repair manuals. The program allows customers who are experienced with the complexities of repairing electronic devices the opportunity to complete their own repairs, using the same manuals, parts and tools as Apple Store locations and Apple Authorized Service Providers .
“We believe the best technology for our customers and for the planet is technology that lasts, so we design our products to be durable and rarely require maintenance or repair,” said Jeff Williams, Apple’s Chief Operating Officer. “But when a repair is needed, we want customers to have multiple options for a safe, reliable and secure repair. That’s why we’re excited to launch Self Service Repair in Europe, giving our customers direct access to parts, tools and original Apple manuals.
Every genuine Apple part is designed and engineered for each product, and goes through extensive testing to ensure the highest quality, safety and reliability. The parts are the same – at the same price – as those available at Apple’s network of authorized repair providers. Customers can return replaced parts to Apple for refurbishing and recycling, and in many cases receive credit toward their purchase by doing so.
The Apple tools available to customers at the Self Service Repair Store are specially designed to help provide the best repairs for Apple products, and are engineered to withstand the rigors of high-volume professional repair operations where safety and Reliability is the highest priority. The high-quality tools offered by Self Service Repair include torque drivers, repair trays, display and battery presses, and more.
Apple offers tool rental kits for $49, so that customers who don’t want to buy tools for a single repair still have access to these professional repair tools. One-week rental kits will be shipped to customers free of charge.
Self Service Repair is part of Apple’s efforts to further expand access to repairs and increase product repair over time. For most customers who have no experience repairing electronic devices, visiting a professional repair provider with certified technicians using genuine Apple parts is the safest and most reliable way to get a repair done.
Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools and training, including more than 4,000 Independent Repair Providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians. As a result, eight out of 10 Apple customers are located within 30 minutes of an authorized service provider across Europe.
Press Contacts
Nick Leahy
Apple
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Matt Wells
Apple
Apple Media Helpline
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