The newest ADA executive is in the medical debt collection business.


The former head of a controversial medical debt collection operation appears to have moved on to a position with the American Dental Association.

Until at least July, Tim Steffl was president of the Consumer Recovery Center, a nonprofit group that convinces hospitals to donate medical debts, which they then collect with a commercial provider, a practice that has worried several industry experts.

ADA announced Tuesday that it has hired Steffl as president and CEO of its Business Innovation Group, or ADABIG. He will be responsible for ensuring the profitability of the group and the achievement of strategic and financial goals. He will also create an ADA practice scaling strategy, a service within ADABIG that matches dentists and clinic owners looking for partners or buyers.

“I am delighted to be taking on this role at ADABIG and look forward to contributing to the continued success of the organization,” Steffl said in a press release.

The ADA post does not mention Steffl’s last role in CCR – debt collection operations. Instead, it says he joined the ADA from the Dental Dental Plans Association, where he was vice president of strategic development and finance.

ADA did not respond to a request for comment as to whether Steffl’s work at CCR was known, nor did it provide Steffl’s comment on why he left CCR. Steffl’s LinkedIn page does not mention CCR; it is said that he left Delta Dental in January.


Prior to Delta Dental, Steffl was President of Pivot Health Advisors, where he developed a strategy for the commercialization of a large healthcare system. His longest career was with the American Hospital Association, where he served as COO and Development Specialist and Vice President of the AHA Solutions / Health Forum. A resident of Naperville, Illinois, Steffl earned her Bachelor of Science in Business Administration from Ohio State University.

Before Steffl, William Robinson was the CEO of the ADA Business Innovation Group. Robinson’s total compensation was $ 344,515 in 2019, the latest year for which ADA tax information is available.

CCR convinces hospitals to donate medical debt they deem hopeless, promising to send 20% of the proceeds to a charitable foundation of the hospital’s choice – often its own foundation. To sweeten the deal, CCR executives argue that nonprofit hospitals can list these revenues as public benefits on their tax forms, a claim disputed by legal experts.

Medical debt experts interviewed by Modern Healthcare said they are concerned that CCR’s activities could heighten stress in patients who have already been bullied by debt collectors and discourage them from seeking medical attention in the future. Hospitals have already cleared the debt they donate to CCR through their own collection processes and deemed it hopeless.

Steffl told Modern Healthcare in a June interview that when CCR helps people pay off their health care debt, they are more likely to see a doctor in the future. He also said he was “very intrigued” by CCR when asked to lead the operation, which he says is the first of its kind in the healthcare industry.

“We are now ready to tell people what we do and why we do it and why it makes sense to them, how it helps their communities and how it helps their patients,” Steffl said. June.

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