One medical employee says they are overworked and underpaid, trying to unionize


A group of One Medical employees forward complaints and make moves to join Workers United, a subsidiary of the International Union of Service Employees. Here are seven things to know:

1) Employees work in phlebotomy, customer service, administration, reception settings and help with the virtual services of the primary care startup. Workers United has identified more than 500 employees who could potentially become members based on their positions and work in each of One Medical’s markets to generate support for the union push. One Medical operates in large urban areas such as Atlanta, Boston, New York, Phoenix, San Francisco and Washington, DC Workers United have refused to identify employees who have pledged to join the union, nor will it disclose how many have signed up. to now.

2) Employees become public with a long list of complaints about One Medical. They say One Medical misleads people during the hiring process in terms of workload, complexity and level of responsibility they will have. Workers are accused of being “pressured and intimidated to work beyond the limits of their own well-being,” according to Richard Minter, a vice president at Workers United. One Medical responded by saying that its management does not tolerate any behavior from the management.

3) Pay is a problem. Workers say they are “severely underpaid,” often working for less than what is considered a living wage in their cities. They also say they were denied danger pay during the COVID-19 pandemic. One Medical said his entry level salary is well above the minimum wage. Although the company did not provide dangerous pay during the pandemic, it said it took several precautions to keep employees safe.


4) Employees say One Medical employs unlicensed phlebotomists who receive only one day of training, even if they perform clinical procedures such as injections and electrocardiograms. One Medical said the claim is “entirely false,” and that its phlebotomists must have the legally required skills and training.

5) The organizing committee notified One Medical CEO Amir Dan Rubin of its intention to unionize and asked him to formally recognize the bargaining unit in a letter dated June 28th.

6) In a letter to employees two days later, Rubin said management did not believe it was appropriate to recognize a union without all those affected having the opportunity to participate in elections conducted by the National Council of and Labor Relations.

7) One Medical is a San Francisco-based primary care provider for commercially insured patients who it became public in early 2020. The start-up charges $ 199 for annual membership, in addition to billing patients ’health insurance for specific services. The financial model has not yet been proven. One Medical’s extended operating loss from nearly $ 32 million on $ 177 million in revenue in 2017 (an 18% loss margin) to $ 71.4 million on $ 380 million in revenue in 2020 (a 19% loss margin ). The company’s revenues are increasingly derived less from providing medical care in its clinics and more from contracts with hospitals, businesses and schools where they offer on-site services. A Physician hoping to expand into the Medicare Advantage market with the purchase proposal from Iora Health for $ 2.1 billion in stock.

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