Northwell Health Signs Deal and Launches Patient Health Information Platform

New York-based provider Northwell Health and software company Playback Health are collaborating on an engagement platform to help patients better retain their medical records.

Under a multi-year agreement, Playback technology will be launched at select Northwell Health clinical centers, allowing patients to more easily interact with providers and understand their diagnosis, the companies said Tuesday.

Lenox Hill Hospital in Northwell, Glen Cove Hospital and other institutions in the system began pilot programs with physicians in 2019 to ensure the platform improves patient care and quality of care, said Richard Mulry, president and CEO of Northwell Holdings and Ventures, an entrepreneurial company company. hand in a news release.

“We are delighted to be able to develop and deploy this innovative scalable technology that takes patient-to-patient communication to the next level,” said Mulry.

Because it can be difficult for patients to process and remember key facts about diagnoses, treatment plans, or other important information provided during medical visits, the Playback Health platform allows people to review it all later.

Using Playback technology and information from patients’ medical records, clinicians can use audio, video, photographs and text to record personalized care instructions and communicate what the patient needs to know about their diagnosis and treatment plan.

Following the standards for the safety and protection of medical information, the platform is designed to provide mobility and exchange of data about places of care from electronic medical records of hospitals, patient portals and third-party medical devices.

Northwell Health first and foremost invested in the Playback Health platform in 2018 as a patient-centered solution to improve clinical outcomes.

To date, more than 700 doctors and 10,000 patients have used Playback technology through Northwell Health, a health care official said in a statement. This includes physiotherapists and occupational therapists as well as specialists in radiology, orthopedics, neurosurgery, and emergency departments.

“Digital reproduction connects providers, patients and their families to the point of care so that everyone can hear first-hand what the doctor has said,” said Gregory Odland, CEO and co-founder of Playback Health in a press release. “All the information is there, and you can reproduce it as many times as you want.”

The program also provides video calling options for doctors so that they can communicate directly with their patients and connect with other members of the care team. These interactions are recorded and then made available for virtual viewing by the patient and his healthcare team.

In total, Northwell Health serves more than two million patients annually in New York City, with 16,600 affiliated doctors in 22 hospitals and 830 outpatient facilities.

Northwell Health plans to roll out the Playback Health platform to 25 departments in its healthcare system by the end of 2021.

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