But a third of them intend to change their plan benefits, with nearly 9 in 10 of those insurers who can tailor their telecare and mental health benefits. In addition, more than half of insurers have reported that their tele-health use has increased by at least 50%.
Michael Zundel, national director of recruiting at UnitedHealthOne, told eHealth that use of telehealth will continue to grow now that the pandemic has exposed many consumers to its benefits.
“As technological advancement continues to improve the consumer experience, this option will become even more attractive,” he said.
Although almost half of insurers plan to increase rates due to the pandemic, the vast majority will increase their premiums by less than 5%. And only 8% of them will increase their premiums by 5% or more.
One-third of commercial payers told eHealth that the use of telehealth among their beneficiaries has grown by half. The remaining two-thirds of insurers were split evenly, with each group watching teleasalute growing by 10%, 25% and 100% or more, respectively.
EHealth surveyed 26 health insurance representatives between May 1 and May 13 for the report. Represented taxpayers provide health coverage to more than 100 million Americans.
The company also surveyed more than 4,700 consumers to get their perspectives on a range of health issues.
The expansion of Medicare was popular, with 3 in 5 consumers saying they would prefer to extend the program to more Americans in one form. More than a quarter of them favored making it available to all Americans. And nearly three-quarters of consumers said the federal government would have to negotiate directly with drug producers to lower costs.
Also, almost 7 out of 10 people say they had one surprise invoice. But more than two-thirds of them say it was because they didn’t understand their coverage.
More than half of consumers told eHealth that they would share their personal health information with a licensed agent to help them get a better plan.