High-quality, affordable and accessible healthcare relies increasingly on team collaboration and interdisciplinary work to provide excellent results and high patient satisfaction. The challenges that healthcare organizations face today (e.g., the continued recovery from the pandemic, rising costs, regulatory mandates, declining reimbursement, new technology, access problems, etc.) create a urgent need for leaders and clinical leaders to partner to help create healthy communities together.
With this in mind, MidMichigan Health has developed an in-house Providence Leadership Institute (PLI) to train a bank of physicians, nurse practitioners and medical assistants, steeped in the culture of the health system, who will influence colleagues to focus on excellence, quality and patient satisfaction.
Provider leadership training maximizes the potential to influence healthcare and transform an organization’s culture by increasing the competencies of providers that directly add value to healthcare institutions. These skills include team building, communicating with compassion, conflict management, strategic perspective, “how to influence,” adaptability, process improvement, change management, and even financial management.
Research shows that when suite C aligns with well-trained provider leaders, and they work collaboratively, then they increase levels of quality / safety, access, accessibility, and patient satisfaction. In fact, using the American Medical Association’s Mini Z burnout survey, we found that our providers believed that just knowing there was an opportunity for leadership training improved their overall resilience. This evidence was a decisive factor in gaining the support to spread our own leadership institute.
Research also tells us that the use of skills and tools developed in leadership training allows these provider leaders to teach their fellow providers to engage patients and families in their care and to communicate with compassion, both leading to better patient experiences. In addition, the creation of a pipeline of vendor leaders helps fill organizational leadership openings, consulting positions, committee positions and executive positions.
MidMichigan Health’s PLI steering committee welcomed its inaugural class of provider 10 “students” with a departure breakfast last May. The program incorporates an awareness-raising learning framework, and includes interactive, experimental classroom sessions and team projects that will all contribute to personal growth and benefit the health system. The annual program includes courses taught by MidMichigan Health executives and will conclude with a final presentation of the group project to senior executives. Graduates will receive a certificate of competency in medical management.
The goals of providing services in healthcare today are complex, but with successfully trained heads of providers working hand in hand with an organization’s executive team, world-class quality and the highest level of customer satisfaction. the patient will be treated.