Amazon denies claims that the closed beta of the upcoming MMORPG New World is blocking the graphics cards of some players.
Yesterday, players started claiming that their graphics cards were breaking completely while playing, and all players were reporting the issue using RTX 3090 cards.
It looks like almost all of the brick incidents happened with EVGA RTX 3090 cards, but players with other brands of RTX 3090 also reported excessive overheating and dangerous levels of power consumption, according to the data branch in the game subreddit to which there are now more than 1200 responses.
One theory as to why this is happening was based on the game’s unlimited frame rate, with one player noted that limiting the frame rate to 60 frames per second helped bring their CPU and GPU temperatures down to a level comparable to other graphics-intensive games.
In a statement to VGC, Amazon Games said it was unaware of any specific issues and strongly believes the game can be played safely.
“Yesterday, hundreds of thousands of people took part in the closed beta testing of New World, and the total playing time is millions of hours,” the statement said.
“We’ve received several reports of players using high-end graphics cards experiencing hardware failure while playing New World.
“New World makes standard DirectX calls as provided by the Windows API. We haven’t seen any signs of widespread issues with the 3090s, either in beta or in months of alpha testing.
“The New World Closed Beta is safe to play. To further reassure players, today we are implementing a patch that limits the number of frames per second on our menu screen. We are grateful for the support New World is receiving from players around the world and will continue to listen to their feedback throughout and beyond the beta. ”
New World is an MMORPG developed by Amazon Games Orange County, scheduled for release on August 31st. The game will be “buy and play” and not with a regular paid subscription.