To ensure that same-day and other deliveries arrive on time, Amazon uses millions of subcontracted drivers for its Flex delivery program, launched in 2015. Drivers sign up via a smartphone app through which they can choose. shifts, coordinates deliveries and reports problems. Confidence in technology does not end there, because they are also monitored for performance and fired by algorithms with little human intervention.
However, the system can often dismiss workers apparently without good cause, according to the report. One worker said her rating (ranging from Fantastic, Big, Fair, or Risky) fell after she was forced to stop deliveries because of a nail in her tire. He managed to increase it to Great over the next few weeks, but his account was eventually shut down for violating Amazon’s terms of service. She challenged the fire, but society did not want to restore it.
Whenever there is a problem, there is no support. If you’re up against the car, then don’t try either.
Another driver was unable to deliver packages to an apartment complex because it was locked with the door closed, and residents did not answer their phones. In another building, an Amazon locker did not open. His assessment also dropped and he spent six weeks trying to lift it, only to be fired for falling below a prescribed level.
If a driver feels he is wrong, many feel there is so much recourse. Drivers have to pay $ 200 to contest each fine, and many have said it’s not worth the effort. “Every time there’s a problem, there’s no support,” said Cope, who is 29 years old. “If you’re up against the car, then don’t try either.”
At Amazon, however, the program was hailed as a success, a former engineer who worked on the program told Amazon. And that develops in numbers. About 4 million drivers have downloaded the app worldwide including 2.9 million in the United States, according to the report. More than 660,000 people in the United States have downloaded the app in the last five months alone.
Amazon said the claims of poor treatment and unfair cessation drivers were anecdotal and did not represent the experience of the vast majority of Flex drivers. “We have invested heavily in technology and resources to provide visibility to drivers in their situation and eligibility to continue to deliver, and investigate all driver appeals,” said spokeswoman Kate Kudrna Bloomberg.
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