Twilio co-founder and CEO Jeff Lawson told CNBC on Monday that the fall in shares in late October should not distract investors from the company’s long-term growth trajectory.
“Our growth has been in the high 30 (percent) to low 50 (percent) range for a while, and our revenue was almost $ 3 billion … these are amazing numbers.” Lawson said in Mad Money with Jim Kramer.
On October 28, Twilio shared a weak outlook for the fourth quarter and announced the departure of its Chief Operating Officer, George Hu. The cloud communications platform’s shares fell nearly 17.6% that day.
The stock is down more than 30% from an all-time high of $ 457.30 in February.
Lawson said acquisitions, as well as partnerships with big companies like Nike, Lyft and Netflix to help them develop personalized customer relationships alongside the likes of Amazon and Google Alphabet, will drive growth.
Big tech companies always communicate in person because they understand their customers through their data, Lawson said. Twilio wants to help its customers build digital relationships with their customers that rival the competition, he said.
“Now every company I talk to says they need to build the same digital relationships with their customers as these giants do, but it takes huge investments in data, systems, and connectivity apps to get as good as and these digital giants, ”Lawson said. “This is what our platform allows these companies to do.”
Twilio takes all the proprietary data a company has about its customers and collects it into that customer’s profile to know what they like and don’t like, or why they usually ask for help.
This helps the company provide a more personal experience for the client, Lawson said.